When you browse over to a cruise win or cruise giveaways agency's Web site, or call up their 800 number, you may be dealing with one of the top cruise-only wholesalers in the country, a local franchisee of a large full-service travel agency, or a very knowledgeable cruise professional at a small travel agency. Or, it may be a novice operating off of his or her kitchen table.
So, how can you expose the difference and find a decent, reputable travel agent or agency -- and stay away from a bad booking experience?
Unfortunately, agents tell us that the travel industry is not well-regulated, and just about any person can just print up business cards, hang out a shingle and start advertising travel. The bulk of states do not demand any sort of registration, certification, licensing or consumer protection measures for travel companies, although this is beginning to change. Bottom line: It is crucial to know who you are dealing with.
Your best bet is to converse to friends, co-workers, family and associates and ask them if they are aware of of a good, trustworthy, local agent who focuses in cruise sweepstakes. But here are a few more tips for eliminating cruise travel scams -- and spotting a less-than-reputable agency and protecting your expense before it's too late.
Pay with a credit card. For your correct protection against either a deceitful seller of travel or probable supplier bankruptcy, always payoff for your cruise fare -- both the initial deposit and the last payment -- with a major credit card such as Mastercard, Visa or Amex. Under the Fair Credit Billing Act, you are entitled to protection (via a chargeback of disputed fees to your account) if a dealer fails.
Very important note: This safety may not carry out to those using debit or check cards; it's significant to confirm policies with your issuing bank just before you charge.
Ensure your money is in the appropriate hands. After you've made a payment, examine your credit card or bank records and make sure that any applicable charges come directly with the cruise line, not with the vacation agency. That way, you'll know that the cruise line has definitely obtained your money. If you must make payment by check or money order, it should be made out payable to the cruise line -- not to the organization or to a person.
Get proper confirmation of your booking. Insist on getting the real cruise line's verification numbers, not just a confirmation number from your corporation. Not only will you then know that your info and money is in the correct hands, but you'll also be able to preserver shore excursions, restaurant reservations and spa appointments (where available) on the cruise line's Web site.
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